Caller ID spoofing is when a caller dials from one location or phone number but appears to be calling from another. In the past, spoofing was used for prank telephone calls. The technique has become popular with telemarketers and scammers because people are more likely to answer calls from local numbers than toll-free lines. The bad news is these scammers can use any telephone number to make their fraudulent calls. It is possible your number has already been used to call or text your neighbors. (If you’ve ever gotten a call or text asking why you called a stranger when you didn’t – you’ve been spoofed!) 

Last week we were alerted our main office number (803-359-7633) was being used by scammers. These folks had our name and number on the caller ID but claimed to be from “Senior Benefits.” Paul Judson, the reader who got the phony call, was kind enough to let us know about it so we could warn you.  

What should you do when spoofed?  

Call your service provider – If your number gets a scam call or is used by a scam-mer, let your provider know. They’ll need to know at least what number was used by the scammers, what number was called, and when it happened.  

File a complaint with the FCC. Visit https://consumer-complaints.fcc.gov.You’ll need to fill in contact information and details about the incident, and they’ll send you confirmation it was received.  

Ways to avoid spoofs and scams

The Better Business Bureau suggests not answering calls from numbers you don’t know, even if they’re local. If it’s important, they’ll leave a message.  

If you’re not sure if the company calling is really them, hang up and call the number you have on your bill or the one they have posted on their official website. If there really is an issue with your account or they do actually need information you’ll be able to find out by going through official channels.  

In our case, the FCC confirmed receipt of our complaint within 15 minutes and has begun an investigation. We won’t likely hear back until law enforcement is ready to prosecute, according to an FCC representative we spoke to.  

Have a tech issue to share? Email me katie.lexchron@gmail.com